Babson: Semester Two

25.01.12 | dataapplegoogleAmazoncloudcloud computingAlaska airlinesebscohbshbrharvard business schoolbabsonmba

I just started my second semester of graduate school at Babson. I waited until I was really ready to apply to an MBA program, until I wanted it only for me and not for my parents, for my employer, or for society. And now I have to say I love it. It feels like hope and education and fuel to me.

My econ professor apparently jokes that people go to HBS for the name and they come to Babson to learn. Still I derive joy from trolling the EBSCO database for pearls from HBR and I have to toot my own horn because HBR included a company I’d been thinking about while on holiday — Alaska Airlines (AA). I was fascinated by the fact that AA offers healthy food onboard and has its flight attendants collect all recyclables, which is more than I can say for Sir Richard Branson’s airline Virgin, despite the billionaire’s talk about fostering the search for renewable energy sources.

Alaska Airlines, though was mentioned in a different light in the Jan/Feb 2012 HBR piece entitled Creating Sustainable Performance, which notes that around 2000 AA was lagging so they decided to do something about. To oversimplify, they made the shocking decision to launch a plan that partially involved- wait for it - seeking input and suggestions from their employees and actually letting them act on those suggestions.

Today in class, though, one main message was that marketing is all about pleasing the customer and that marketing  = company strategy, apart from its various other definitions. But one point that came up that echoed one of last semester’s main messages was that one of the driving forces in big technology business these days is data. Amazon, Apple, and Google are all after consumer interests and we give up our consumer interests when we give them our virginity data.